Travel Troubleshooter: Shuttle bus didn’t show up; neither did refund (Minneapolis-St. Paul Star Tribune)
Q On a recent visit to Las Vegas, we purchased a round-trip shuttle bus ticket from the airport to our hotel through Gray Line. We followed all their instructions, calling to schedule our return well in advance of our departure as we had done many times before. But this time our shuttle bus didn’t show up. When I called them to say we were about to miss our flight, an agent told us that our bus …
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